About Reception Volunteer

We're looking for volunteers to staff Reception. Initially this will be on Tuesdays in order for Wellbeing Tuesdays to be a public facing event day. We will then move on to open reception on an events basis, aiming to have the building open every weekday between 9am and 9pm by the end of the year.

Receptionist Duties and Responsibilities:

Greet callers to the Hall, welcoming them and directing them appropriately.
Answer their queries or refer them on to a more appropriate person, take and pass on messages.
Pass on Citizens’ Advice clients to the CA receptionist on a Tuesday morning.
Contribute to making sure we have the necessary information to answer callers’ queries, and keep it up to date and well organized.
Keep records of callers and of their questions, so that information and procedures can be updated as required.
Keep the reception area clean and tidy.
Attend occasional reception team meetings.
Work in tandem with Building Manager

Application Process

Contact Joanna at [email protected] with the hours you are able to commit to weekly. We will then discuss the process of having you inducted and trained.