About Become a phone counselor!

Volunteer Phone Counselors are trained to respond with confidence in an empathetic, caring manner. Empathy and caring are expressed from the first words of greeting spoken by the Crisis Counselor to the closing of the call. The Crisis Counselor is trained to be sufficiently knowledgeable of the referral information and references utilized by the Center. By the time a volunteer candidate becomes a Phone Counselor, (s)he has been deemed capable of performing these duties with minimal assistance. However, the Volunteer is never alone in the system. There are layers of supervision and support. A Volunteer knows they can quickly and easily consult with supervisors at the Center. In fact, there are circumstances under which the Volunteer should always consult as a matter of policy.

Application Process

Visit http://www.alachuacounty.us/Depts/CSS/CrisisCenter/Pages/Volunteer.aspx to register or for more information.