About Volunteer Coordinator (HOPES Center)

The HOPES Center of Racine
Volunteer Coordinator
The Volunteer Coordinator of The HOPES center is a volunteer position. The position
reports to the Executive Director of the agency.
The primary responsibilities of this position include: recruitment, orientation and
management of volunteers who staff the HOPES Center Reception Desk.
To facilitate these responsibilities, the Coordinator must be familiar with and supportive
of the mission statement of The HOPES Center. The coordinator must be familiar with
the operations and responsibilities of the Reception position. This is best accomplished
by working a regular or occasional shift as Receptionist.
Successful recruitment of volunteers requires community connections, willingness to
reach out by phone, email or letter with various people and agencies which may be in
contact with potential volunteers.
Essential skills include the ability to discern appropriateness of a volunteer and to
explain the responsibilities of the receptionist position. The Coordinator must insure
that applications for volunteering and related documents are completed.
All new volunteers must be provided an orientation and receive copies of The
Employee Handbook and the Reception Desk Procedures. Along with the Executive
Director, the Volunteer Coordinator ensures that both documents are up to date.
The Volunteer Coordinator prepares and communicates monthly schedules for
coverage of the HOPES Desk. The Coordinator maintains communication with
volunteers to ensure that all needs are met and any challenges are dealt with.
If issues of performance occur, the Coordinator works with the Executive Director to
resolve issues or assist with working toward any needed corrective actions.
Together with the Executive Director, the Volunteer Coordinator must prepare an
annual recognition event for all volunteer receptions.

REQUIREMENTS OF POSITION:
Knowledge and support of the mission of The HOPES center.
Comfortable with recruitment of new volunteers and screening of same.
Ability to organize and communicate the monthly schedule.
Flexibility in responding to needed changes.

Application Process

Contact Scott Metzel for more information smetzel@hopescenter.org