About Blood Donor Ambassador

Purpose:
Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations


Key responsibilities:
• Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process • Ensure blood donors have relevant information and that questions are answered appropriately • Learn and share the Red Cross story, including the mission, vision, and values • Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support • Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed • Be available and committed to the volunteer schedule • Model excellent customer service behaviors • Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution • Set up and maintain cleanliness in Reception and Hospitality Areas • Punctual and dependable in arriving for assignment(s)

Time commitment:
Variable; preferred commitment 1 shift/month

Developmental opportunities:
• Gain valuable training and experience while providing an invaluable service to your community • Network and meet new people • Develop customer service skills that last a lifetime
Please contact:
Nikki Salladay
[email protected]
269-303-2135

Application Process

Please contact:
Nikki Salladay
[email protected]
269-303-2135

Family-Friendly

Parents and children are invited and encouraged to get involved.