Customer Service Training Programs for NH

A fundraising campaign for NH Granite State Ambassadors

Training for NH tourism industry's front-line employees & volunteers to ensure NH's guests have the best possible experience - Programs for Students to Seniors.

New Hampshire Granite State Ambassadors (NHGSA) was founded in 1996 on the simple idea that when visitors got off the plane in Manchester, New Hampshire, a friendly, New Hampshire “information specialist” would be there to provide answers to the questions that get asked.

Since then, NHGSA has grown to include 21 member visitor centers and has certified 1,800 residents to become certified Granite State Ambassadors in 82 classes. Our GSA volunteers have personally greeted millions of visitors to New Hampshire; also serving as ambassadors for the state at over 20 special events such as the NH Farm & Forest Expo, Made in NH Expo, NH for the Holidays, NH State Home Show, NH Poetry Out Loud, Rock’n Ribfest, NH Primary Events, as well as greeting over 1 million guests each year in the New Hampshire Building at the September Eastern States Exposition.

Granite State Ambassadors have provided over $5.4 million in hospitality value through 270,000+ hours of volunteer service at visitor information centers and special events throughout the state. Annually, over 300 volunteers serve approximately 20,000 hours and assist well over 100,000 guests in New Hampshire and over a million when you include the 17 days we spend each year in the Division of Travel and Tourism Development's New Hampshire Building Information Booth at The Big E.

Each month we partner with tourism businesses including attractions, restaurants, museums, recreational venues etc to give our active volunteers a taste of what they have to offer. By hosting our volunteers, these businesses have the opportunity to WOW the dedicated people who are greeting guests in our state's welcome centers -- word of mouth is a powerful marketing tool - if our ambassadors love it, they will talk about it.

In this, our 22nd Anniversary year, we are taking our vast accumulated Customer Service knowledge and sharing it with other front-line tourism employees, and students headed for the tourism industry. Help us further develop this program and keep it affordable for all. We are especially excited to begin to offer our workshops to NH's high school students.

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