Choosing a fundraising platform that meets your needs can be difficult. The long process of sales calls and pro/con lists can be tiring.
Plus, many times we hear the same products and features are available on every platform. So, how do you choose the best solution for your organization?
You review all the available features, try out the products with free trials, ask all the right questions, and see which organizations are transparent and which are not. You look for technology and support that makes things simpler day-to-day while amplifying your fundraising, stewardship, and donor engagement abilities. Here are eight of the things to expect from GiveGab that you won’t find anywhere else.
Why GiveGab is Different
At GiveGab, we want all our partners and clients to be as successful as possible!
I know you may be thinking, “That’s easier said than done, GiveGab,” but, here are some additional resources to ensure we are doing just that!
1. Our Customer Success Team
Our Customer Success (CS) Champions are incredible! They are ready and eager to answer your questions, provide insights on strategy and productivity, and take as much work as possible off your hands. Our partners have said that working with GiveGab’s Customer Success (CS) team is like having extra people on their staff! They are available to you Monday through Friday, 8am-8pm EST. Just click the blue chat bubble on the bottom right corner of any GiveGab page.
The typical response time when you write into support during normal business hours is 5 minutes or less, but premium customers are guaranteed a reply within two hours! The CS team loves talking to you and helping you find solutions to any questions you may have. You can even reach out just to say hi and let them know what’s in store for your organization. Our customer success extends to your donors and peer-to-peer fundraisers as well.
#Successchat: Customer Succes chat bubble
2. Our Client-Focused Plans
On our Boost Plan, for instance, you get monthly check-ins and an hour-long on-boarding session with our engagement team, which can be used all at once or can be broken up into a few smaller sessions. Whichever you choose, we are happy to help! They will assist you in setting up a campaign or event, designing and implementing your embeddable donation button, and by providing you with tools and advice to make your fundraising efforts as successful as possible.
3. Our Software Training and Support
Turnover is sometimes unavoidable. We can make it easier by getting your new employees up to speed with GiveGab tech fast. Our Nonprofit Engagement team will help train anyone in your organization through meetings, demos, and our extensive library of resources and reference materials. You can set up a demo here.
4. Our Feedback-Driven Team
We take feedback. Our Customer Success team, Project Managers, and Product team are listening. Our technology evolves and improves by focussing on what our users need. If there is a feature that you would love to see on our platform, don’t be shy! Reach out and let us know the things that will make your life easier and we will add it to our roadmap.
5. Our Knowledge Bank
6. Our Easy-to-Use Technology
Our technology is easy to use for organizations of any size! Whether you have technologically advanced individuals on your team or not, our platform is accessible and intuitive. And wherever necessary, we have resources and support to help ensure things run smoothly.
7. Our Transparent Pricing
You will always find our prices clear and inclusive with no additional costs for add-ons like support, product requests, number of contacts, or additional features. You can view our transparent pricing here.
8. Our Impactful Design
And finally, all of these features and services are wrapped into an impactful and attractive design. Our outward facing and administrative pages are neat and easy to navigate.
We are constantly evolving our platform to best suit the needs of organizations like yours. Our team is solution-oriented and dedicated to making your life easier. We succeed when you succeed, and we are excited to see what we can accomplish together!
To schedule a platform demo or participate in a free trial of one of our products, book a meeting with me, GiveGab’s Nonprofit Engagement Representative, below. 🙂