GiveGab’s three company values have always been Customer Love is what drives us, Team Culture is our Foundation, and We Walk the Walk. Every day the GiveGab team makes a conscious effort to embody these three values in everything we do.
It’s easy to see just how much we love our customers through our world-class customer support and project management, and how much of an emphasis we put on working as a team. But just what does it mean to “Walk the Walk?”
To us, “Walk the Walk” means that we can put ourselves in the shoes of our customers and partners. It’s the understanding that fundraising is hard work but that we are all in it together. It is always checking in with ourselves to make sure that we see large fundraising projects with the same lens as those we serve.
How are we able to do this? We’ve been there ourselves! We have been the ones planning events, calling donors, and asking for community support. In fact, we host our own Giving Day for our local community of Tompkins County, NY, every spring called Giving is Gorges.
Our walk doesn’t end there; we are proud of the fact that most employees coming to GiveGab bring years of experience in the nonprofit or higher education sectors with them. These experiences not only help us be better at our jobs, but they also allow us to better connect with our partners and customers and the work they are doing.
We asked the GiveGab team how their past experiences in the fundraising space allow them to fulfill GiveGab’s mission of Making it Incredibly Easy for Fundraising Professionals to be Good at their Job. Check out their stories below!
Digital Marketing Manager
Nicole worked as a Communications Manager for a Nonprofit in Louisville, KY with 5 employees. She coordinated advertising and social promotion for a large annual conference, lead email marketing strategies, and supported annual fundraising campaigns. Check out her episode of Giving & Gabbing, GiveGab’s podcast, where she takes a deep dive into “Email Marketing Strategies to Boost Fundraising Success” drawing from her past experiences in the nonprofit sector.
“Knowing first-hand what it’s like to report to a board of directors, the process of grant applications, and strategizing large donor cadence, makes me more empathetic towards the everyday challenges our customers experience wearing multiple hats in their position. I am passionate about bringing nonprofits easy-to-use solutions for their fundraising and communications needs, because having better tools in my nonprofit position running campaigns and producing reports quickly was essential. The nonprofit I worked for engaged in the local Give for Good Louisville Giving Day powered by GiveGab, which gave me a better understanding of how to run a successful giving day campaign! Before then, I didn’t even know what a Community Foundation was or how they directly supported many nonprofits.“
“I’ve learned how challenging it can be for nonprofits to meet a community’s needs with limited resources. As an employee of a nonprofit, you get to make deep connections with community members and see first-hand the direct impact of your work, so you’re constantly wanting to give so much more than your team may have the capacity for. This makes the job both rewarding and energizing, yet incredibly demanding. Nonprofits are vital to their communities, and it takes a group of very special people to do that kind of work. It’s a privilege to work closely with leaders in the nonprofit community that take this on day in and day out.“
Sr. Project Manager
Director of Customer Success
“Fundraising is incredibly hard. You deal with so much rejection and every obstacle could be costing the organization valuable funds. Knowing this motivates me to help our customers to the best of my ability because I want to get them back to doing what they do best as quickly as I can!“
“I have experienced first hand the many hours that go into cultivating an authentic relationship with current and potential donors at a nonprofit organization and know that it is NO small feat. It’s often up to these fundraisers and the generous donors they steward to keep the mission of their organization moving forward and continue making a difference. Understanding what most fundraisers deal with on a daily basis makes me excited to help them find better solutions to make their jobs easier, their donors happier, and give them more time to focus on what really matters.“
Associate Director, Civic Engagement
Director of Enterprise Engineering
“Working for an NPO, I learned a great deal about how much is accomplished with so little. The pressure to fundraise is enormous and that’s merely to continue operation. The complexity of the information tools needed to perform that essential work is daunting to accomplishing the task at hand. I’ve worked to provide robust tools to meet the needs that can be understood in a simple application and grown into for the truly complex business of fundraising.“
“Having worked with volunteers and other groups with limited resources, whether it be staff or funding, I realize that our clients might not have the opportunity to get to everything that’s on their to-do list. My past experiences taught me how to navigate challenges associated with working with clients/partners who might be stretched thin due to limited resources, and how I can help alleviate some of the client’s workload.“
“I think my previous experience has helped me understand the amount of work that nonprofits are doing often on restricted budgets and staff time. The people who work at nonprofits have huge hearts and care deeply about their missions, and that is what drives the hard work they do! Knowing that our products provide helpful and easy to use resources for nonprofits to keep their programs funded is really exciting. I love being able to continue to support the important work that nonprofits across the country are doing!“
“I was able to learn first hand just how much goes into running a successful state-wide Giving Day. There are so many moving pieces to hosting a day such as educating particpating organizations, developing relationships with sponsors, and getting the word out. I love that I am able to reflect on my time working for The Alliance to create content that truly helps our partners grow and develop their days.”
Customer Success Champion
“One major influence is having worked a Giving Day before. When I was working for the alumni house at Cortland we had our own 24 hour Giving Day where I answered phone calls all day long and documented all of the donations. I think my experience has helped me appreciate how influential these Giving Days can be for nonprofits and how much an organization can raise is amazing.“
“Having worked with small nonprofits before, I understand how difficult it can be to simply manage the day to day operations of an organization. Knowing this about nonprofits motivates me to respect the time of the people who write in. I do my best to answer their questions fully and also make sure they are using our platform fully so that they can have the most successful fundraising events possible.“
Customer Success Champion
“Having worked with nonprofits on grants, measuring program outcomes, and helping donors understand the benefit of the United Way; I feel as though I can help our partners and nonprofits more effectively. I can help our partners with exciting new nonprofit engagement ideas as well as help nonprofits understand how to best highlight their organization’s impact for increased donor engagement.“
Merlin worked in administration at the Ithaca Children’s Garden where he managed their weekly newsletter and social media outlets in preparation for upcoming events.
“By working at Ithaca Children’s Garden and other Nonprofits, I was able to experience first-hand the impact they have on the local community. Being a part of the organization allows me to better understand their perspectives and fundraising needs.“
Natalie was also an AmeriCorps VISTA Food Access Coordinator for Susquehanna University. She was responsible for recruiting and managing student workers/volunteers to care for and grow our on-campus garden.
As a Team Leader for AmeriCorps NCCC, she traveled the country by way of 12 passenger van with a team of corps members, living and volunteering in underserved or at-risk communities for several weeks at a time.
“I’ve seen first hand the time, financial, and capacity restraints impacting the nonprofit community. This definitely motivates my “become part of the team” approach I take to my partner relationships. I try to go above and beyond to at least make one facet of their job as easy as I can.“
“I understand how hard it can be to connect with the public and to capture their attention especially with the limited resources they have.“
Associate Director, Higher-Ed and K-12 Engagement
“My experience has helped me feel the pain points of our customers. The nonprofit field is very high stress with hefty financial goals. Meeting those goals does not just affect a personal goal or bonus, if a goal is not met it can potentially affect the care someone will receive or research that will be done.“
“I learned how difficult a task it can be to promote your event and your mission and to drive donations. From that experience, I know our customers want products that are easy to use and will save them time and effort throughout the online fundraising process.“
Customer Success Champion
Learn more about what makes the GiveGab team so special!
Meet the Author
Katie, Brand Ambassador, has been working at GiveGab since April 2018 starting as one of the Customer Success Champions behind our #SuccessChat. In her current role, Katie manages our social media platforms and focuses on creating content that helps organizations and schools find fundraising success. In her free time, she enjoys spending time with her family and paddling with the Ithaca Dragon Boat Club.