After supporting hundreds of Giving Days on our platform, we have heard from our customers that what sets us apart from our competitors comes down to three simple things: We make fundraising Easy, Enjoyable, and Effective.
We are proud to use these three compelling words to describe our product and our relationships with Giving Day partners. Check out how the GiveGab team lives up to the three E’s of Fundraising in everything we do!
Running a Giving Day is hard work! And, if your organization is anything like our other Giving Day partners, it might just be you or a small team in charge of the success of your day. This can put a lot of pressure on your organization and can make your whole experience feel much too overwhelming.
At GiveGab, our mission is “to make it incredibly easy for fundraisers to be great at their jobs,” and that is why we put such an emphasis on providing the highest level of support for our Giving Day partners.
When you run a Giving Day through GiveGab, you’ll be paired up with an experienced Project Manager or Coordinator from our Customer Success team. This team member is there to walk you through the entire Giving Day experience on GiveGab.
Your Project Manager will get things started with a kick-off call where you develop and shape your goals and game plan. From there, you will have an ongoing weekly meeting dedicated to discussing the progress of your day and ensuring you are on track.
This support doesn’t stop once your day comes to an end; your Project Manager is also there to help with reporting and reconciliation. They’ll also schedule a debrief where they’ll go over the analytics from your day and talk through your successes and what you could improve for future Giving Days.
Our Customer Success team is passionate about your day and wants to make it as easy as possible for your team to be successful. They are here to provide you with the highest level of support and be the go-to resource you can rely on every step of the way.
The Customer Success Champions have created an extensive database of resources including a support center full of helpful step by step articles, toolkits for participants and peer-to-peer fundraisers, plus pre-recorded videos showcasing how to set up their profiles. For some organizations, this could be the first time they are trying out online fundraising, and our team is available to guide them throughout the entire process.
But the support doesn’t stop there! At GiveGab, we take our customer support to the next level. We provide individualized support to all participating organizations and donors through our #SuccessChat. Visitors will see a blue chat bubble on all pages of your Giving Day site as well as the back end of their profiles. When someone writes in via the chat bubble, their question will automatically go to the Customer Success team, where someone will be there to assist them.
Customer Success Champion
With an average happiness rating of 95.5% from those writing into #SuccessChat, it is clear that we make it easy for participating organizations to get the help and support that need to contribute to the success of your day. Write in to say “hi” anytime; they would love to hear from you! 🙂
At GiveGab, we strive to make the Giving Day experience enjoyable for everyone involved in the day. Creating a site that keeps visitors coming back is crucial in making your day a success.
Design is a huge component of what makes your Giving Day site engaging and enjoyable. When you partner with GiveGab, you’ll be excited to show off your website to the world! GiveGab’s design team works with you to create a sleek and stylish site branded to your organization. Your site will be instantly recognizable and easy to navigate.
In addition to creating a beautiful site, our Design Team will also provide you with downloadable goodies for your organizations, donors, and supporters to share out on their social media networks. Unified branding that is well designed and readily available will go a long way in getting your supporters excited about your Giving Day.
Apart from design, we work hard to create functionality that provides an enjoyable donor experience. Our gift cart feature allows your donors to “shop around” and give to multiple organizations in just a few clicks. We also provide a simple, secure, and fast donation flow that makes giving to your Giving Day a fun and easy experience.
Additionally, the number of donors who visit a Giving Day site from their mobile devices is growing exponentially. With so much activity happening on social media leading up to your Giving Day, donors are likely receiving the call to action to give while on their phone or tablet. Because every Giving Day site hosted through GiveGab is entirely mobile responsive, donating can be done seamlessly from any device.
Having a good user experience for participating organizations is also essential for your Giving Day success. If your organizations do not have a good user experience, they will not want to put effort into creating their Giving Day profiles. GiveGab’s Giving Day participants have a creative space where they can tell their story and mission in compelling ways.
It is also essential to make your Giving Day fun! This is why we offer an assortment of features to make your day interactive and enjoyable. The first thing your visitors will see when they come to your site is a banner showing your dollars raised, and the number of donors that will update in real-time as donations come in.
With a Giving Day site through GiveGab, you can also leverage matches, challenges, and prizes to engage your supporters and give your organizations and donors specific goals to reach throughout the day. Supporters will also have fun getting the word out about the organizations they care about through peer-to-peer fundraising!
Your Giving Day directly impacts so many lives through the work of participating organizations. This is what gives you the drive and motivation to seek the best platform available not only to host your day but help grow it. Your Giving Day should constantly be improving so that new donors and organizations will want to jump on board every year.
Giving Days on GiveGab see an average growth of 40% year over year! And this doesn’t happen just by chance! Our product team is continuously looking for ways to improve the Giving Day platform. We are always listening to what our partners and customers are saying and finding new innovative ways to bring those requests to life.
How can you be sure that your day is more effective with GiveGab? We have advanced data and reporting tools available to you directly from your back-end dashboard. With the ability to download registration and donation reports, you will be able to track your Giving Day’s progress as well as Google Analytics to observe any trends in how supporters are interacting with your site. We also go into detail about your year over year performance in our debrief meeting following your day.
Don’t just take it from us; when you partner with GiveGab, you become part of a network of extraordinary Giving Day leaders. Some of our partners are just getting started, and others are planning their fifth Giving Day! Our exclusive Facebook group for our Giving Day leaders allows for collaboration and idea-sharing to help grow the impact and success of your day.
But that’s not all, GiveGab partners are also invited to a Giving Day Leaders Forum every July for a chance to meet with and hear from others who are hosting their own Giving Days. With the ability to connect with so many thought leaders in the Giving Day space, it’s no wonder our customer retention rate is 99%!
Learn more about what makes Fundraising on GiveGab Easy, Enjoyable, and Effective!